> ## Documentation Index
> Fetch the complete documentation index at: https://sailia-mintlify-5b02008a.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Membership notifications

> Automated emails sent for membership renewals, expiry reminders, and payment failures.

Sailia sends automated emails to keep members informed about their subscription status and payment activity. These notifications run in the background — you don't need to configure them per member.

## Renewal reminders

Renewal reminder emails go out as a member approaches their renewal or expiry date. The exact timing is driven by reminder windows configured on your account — typically a few weeks or months before renewal.

These reminders ensure members know what's coming up and can take action (update payment details, switch plans, cancel) before the next charge.

## Failed payment notifications

If a renewal payment fails, the member receives an email with:

* A note that the latest payment was unsuccessful.
* Any change to their membership status as a result.
* Instructions to update billing in their customer portal.

This nudges members to fix payment problems quickly and helps avoid silent membership lapses.

## Where to customise content

You can edit the underlying email content via [workflow templates](/integrations/workflows) for the membership triggers. See [workflow triggers](/integrations/workflow-triggers) for the full list of membership-related events you can hook into.

## Related guides

<Columns cols={2}>
  <Card title="Manage a subscription" icon="user-gear" href="/pricing/manage-subscription">
    View invoice history and process refunds.
  </Card>

  <Card title="Automated workflows" icon="bolt" href="/integrations/workflows">
    Customise membership emails and SMS.
  </Card>
</Columns>