Email templates and saved blocks

Sailia’s communication editor supports reusable building blocks called saved blocks, plus a broader template system you can use for far more than just booking confirmations.

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Saved blocks

Saved blocks are sections of email content you can reuse across templates — perfect for headers, footers, signatures, “what to bring” lists, and any other consistent content. They keep your branding consistent and save time when building new templates.

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Save a block

When you build an email template, select a section in the editor and click Save as block. The block is now available to insert into any other template.

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Use a saved block

Inside any template, drag in a saved block from the Blocks library. Updating the saved block updates it everywhere it’s used.

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Beyond customer confirmations

Communication templates aren’t just for booking confirmations. Common other uses:

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Bookings

• Personalised basket-abandonment reminders
• Group booking organiser prompts

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Waivers

• Personalised waiver reminders for incomplete documents

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Staff

• Inform staff which sessions they’re delivering
• Onboarding sequences for new staff
• Availability requests
• Upcoming shift reminders
• Timesheet and invoicing prompts

For the events that can trigger these messages, see workflow triggers.

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