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The Member Detail page is the single place to view and manage everything about a member’s subscription — status, billing, linked users, payments, and full history.

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Where to find it

From the Memberships area, open a member to land on their Member Detail page. At the top you see:
  • Status (Active, Past due, Paused, Cancelled, and so on)
  • Membership and plan
  • Period and base price
  • Current billing start and end dates (where applicable)
Below that: Linked users, Application forms, Linked add-ons, Payment history, and a full Membership history timeline.
Migrated members may show a yellow Migrating badge (for example, Pending payment info or Pending renewal).

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Quick actions

Open the ••• menu at the top right of the page to access:

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Payment history and refunds

In Payment history, click any invoice row for options:
  • View invoice — opens the invoice.
  • Refund invoice — enter a partial or full amount and an optional reason. Sailia shows the maximum refundable amount and the total refunded to date.
Status badges shown here include: Paid, Pending, Failed, Refunded, Partially refunded, Cancelled.

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Linked users, forms, and add-ons

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Membership history timeline

Every important event is logged: instance creation, status changes, approvals, plan changes, invoice creation and payments, payment failures, refunds, pauses, resumes, and cancellations. Many entries include quick actions like View invoice.

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Status glossary

Membership notifications

Renewal reminders and payment failure emails.

Migrate existing members

Move legacy members onto Sailia without losing continuity.