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Sailia sends automated emails to keep members informed about their subscription status and payment activity. These notifications run in the background — you don’t need to configure them per member.

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Renewal reminders

Renewal reminder emails go out as a member approaches their renewal or expiry date. The exact timing is driven by reminder windows configured on your account — typically a few weeks or months before renewal. These reminders ensure members know what’s coming up and can take action (update payment details, switch plans, cancel) before the next charge.

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Failed payment notifications

If a renewal payment fails, the member receives an email with:
  • A note that the latest payment was unsuccessful.
  • Any change to their membership status as a result.
  • Instructions to update billing in their customer portal.
This nudges members to fix payment problems quickly and helps avoid silent membership lapses.

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Where to customise content

You can edit the underlying email content via workflow templates for the membership triggers. See workflow triggers for the full list of membership-related events you can hook into.

Manage a subscription

View invoice history and process refunds.

Automated workflows

Customise membership emails and SMS.